Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Introduction
Stone Ridge Development (“Stone Ridge,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website
- Contact us by phone, email, or online forms
- Request estimates or consultations
- Use our concrete, excavation, and construction services in Tennessee and surrounding areas
Effective Date: This Privacy Policy is effective as of the date listed above and applies to all information collected by us on or after such date.
Information We Collect
Personal Information You Provide
We collect personal information you voluntarily provide when you:
- Request a quote, estimate, or consultation through our website or by phone
- Contact us via phone, email, contact forms, or messaging
- Schedule appointments or on-site visits
- Subscribe to newsletters, updates, or maintenance reminders
- Submit reviews, testimonials, or feedback
- Apply for financing or credit related to our services
- Engage with us on social media platforms
This information may include:
- Full name
- Email address
- Phone number(s)
- Mailing address
- Property address where services will be performed
- Project details, photos, and specifications
- Preferred contact methods and times
- Budget information and timelines
- Any special requests or requirements you choose to share
Information Collected Automatically
When you visit our website, we may automatically collect certain information, such as:
- IP address, browser type and version, operating system
- Pages visited, time spent on each page, and referring website
- Device information, screen resolution, and connection type
- General geographic location (e.g., city/state level)
- Search terms used to find our website
Cookies and Tracking Technologies
We may use cookies, log files, and similar technologies to:
- Remember your preferences
- Analyze how visitors use our site
- Improve site performance and usability
We do not use cookies for interest-based advertising or third-party ad tracking. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.
How We Use Your Information
We use collected information for the following business purposes:
- Service Delivery:
- To provide quotes, estimates, consultations, scheduling, and on-site services.
- Communication:
- To contact you about projects, appointments, service updates, invoices, and maintenance.
- Customer Support & Quality Assurance:
- To follow up on completed projects, respond to questions, and gather feedback to improve our work.
- Marketing (with consent where required):
- To send newsletters, seasonal reminders, project tips, and promotional offers. You can opt out at any time.
- Website Improvement & Analytics:
- To understand how visitors use our website, improve content, and troubleshoot issues.
- Legal & Regulatory Compliance:
- To meet regulatory requirements, respond to legal requests, and maintain proper records.
- Safety & Security:
- To help prevent fraud, investigate complaints, and maintain safe worksites.
- Business Operations:
- To manage scheduling, routing, accounting, inventory, and other routine business functions.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share your information only in the following circumstances:
Service Providers and Business Partners
We may share information with trusted third parties who help us operate our business and deliver services, such as:
- Website hosting, maintenance, and analytics providers
- Email and communication tools
- Customer relationship and project management tools
- Mapping and location services (e.g., online map services embedded on our site)
- Material suppliers and subcontractors involved in your project
- Equipment rental companies and delivery services
- Payment processors and financial institutions
- Professional services (legal, accounting, insurance, etc.)
These providers are given only the information necessary to perform their services and are expected to protect your data and use it only for the purposes we specify.
Legal Requirements
We may disclose information when required by law or when we reasonably believe such action is necessary to:
- Comply with subpoenas, court orders, or other legal processes
- Cooperate with law enforcement or regulatory investigations
- Protect our rights, property, or safety, or that of our customers or others
- Respond to regulatory inquiries or licensing requirements
Business Transfers
If Stone Ridge Development is involved in a merger, acquisition, asset sale, reorganization, or bankruptcy, your information may be transferred as part of that transaction, subject to this Privacy Policy.
Data Security and Protection
Security Measures
We implement commercially reasonable security measures to protect your personal information, which may include:
- SSL/TLS encryption for data transmitted through our website
- Secure data storage with access controls
- Regular software updates and security patching
- Limiting access to personal data to authorized personnel
- Employee awareness and training regarding data protection
Important Notice: While we take reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Data Retention
We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Typical retention periods may include:
- Customer Records: Generally up to 7 years after project completion (for tax, warranty, and recordkeeping requirements).
- Quote & Estimate Requests: Up to 3 years from the request date for follow-up and internal analytics.
- Marketing Communications: Until you unsubscribe or request deletion.
- Website Analytics Data: Typically 1–2 years from collection, depending on the analytics tools used.
- Email & Communication Logs: Retained as needed for business records and legal compliance.
- Legal or Regulatory Records: As required by Tennessee, federal law, and any other applicable jurisdictions where we operate.
Where technically feasible, we implement processes for regular review and deletion or anonymization of data that is no longer needed.
Your Privacy Rights
General Rights
Depending on your location and applicable law, you may have the right to:
- Access: Request information about the personal data we hold about you.
- Correction: Request that we correct or update inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
- Restriction/Objection: Object to or request restriction of certain types of processing.
- Portability: Request a copy of certain information in a structured, machine-readable format.
- Marketing Opt-Out: Opt out of receiving marketing communications at any time by using the unsubscribe link in emails or contacting us directly.
We may need to verify your identity before fulfilling certain requests.
California Privacy Rights (CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of personal information (subject to legal exceptions)
- The right to opt out of any “sale” of personal information (we do not sell personal information)
- The right not to be discriminated against for exercising CCPA rights
Exercising Your Rights
To exercise your privacy rights or submit a request related to your personal information, please contact us using the contact information at the end of this policy. We will respond to verified requests within the timeframe required by applicable law (generally within 30–45 days). We may request additional information to verify your identity before processing your request.
Children’s Privacy
Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as soon as reasonably possible.
Third-Party Links and Services
Our website may contain links to third-party websites, social media platforms, suppliers, or review sites. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes may be highlighted on our website or communicated through other appropriate means.
Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Information
PRIVACY QUESTIONS OR REQUESTS
For privacy-related questions, to exercise your rights, or to report privacy concerns, please contact:
- Privacy Contact: William Hyder
- Email: williamhyder@stoneridge-development.com
- Phone: (423) 560-0273
We will respond to privacy-related requests within a reasonable time and within any legally required timeframes.
Data Breach Notification:
In the unlikely event of a data breach affecting your personal information, we will notify you as required by applicable law and, where required, notify relevant regulatory authorities.
Compliance and Legal Framework
This Privacy Policy is intended to be consistent with applicable U.S. federal and Tennessee state privacy and consumer protection laws, including, where applicable:
- Tennessee consumer protection and data security requirements
- Federal Trade Commission (FTC) guidance on fair information practices
- CAN-SPAM Act (email marketing compliance)
- Telephone Consumer Protection Act (TCPA) for phone and text communications
Some of our service providers may process data outside the United States. Where international data transfers occur, we seek to ensure appropriate safeguards are in place in accordance with applicable law.
We are committed to maintaining transparency about our data practices and responding promptly to privacy inquiries and requests.
